Outsourcing 5.0 by Labora — High-Performance Squads with Experienced Talent and AI
Combine multigenerational experience, artificial intelligence, and continuous reskilling to scale results, reduce risks, and drive innovation with positive social impact.
Outsourcing 5.0 by Labora — High-Performance Squads with Experienced Talent and AI
Combine multigenerational experience, artificial intelligence, and continuous reskilling to scale results, reduce risks, and drive innovation with positive social impact. We connect experience, technology, and artificial intelligence to build high-performance multigenerational teams of digital agents. Discover how our Recruitment, Reskilling, and Outsourcing 5.0 ecosystem transforms challenges into sustainable growth.
Artificial intelligence
Matching, performance analytics and automation.
Experienced Talent 50
Strategic maturity and consolidated soft skills.
Flexible Allocation
With Flex Labora technology, we allocate talent during times of high demand, optimizing resources and ensuring there are no empty seats.
Positive Social Impact
Generational diversity drives innovation.
Superior Results
Above-average productivity, retention, and ROI KPIs.
What is Outsourcing 5.0?
Outsourcing 5.0 integrates teams of highly qualified senior talent with AI technologies and continuous reskilling programs, forming squads capable of accelerating critical projects with agility, quality, and social purpose.
Impact numbers
3
Average time to activate squad
0%
turnover - “Empty Chair” in the first 12 months
3
Months to achieve agreed KPIs
100%
experienced & multigenerational professionals
Squads Labora – ready to generate results with human intelligence and applied AI
SoftLanding Commercial
B2B pre-sales squads with ramp-up in up to 30 days. Operating in sectors such as technology, education, and agribusiness, with over 12,000 qualified leads and an average 22% conversion rate for meetings.
Customer Experience (CX)
Personalized customer service via voice and digital channels, with a CSAT increase of up to 28 points and improved NPS in service, education, and healthcare operations. Focused on empathy, agility, and first-contact resolution.
After-sales & Loyalty
Squads specialized in retention and reactivation, with an increase of up to 23% in LTV and a reduction of up to 18% in churn in digital retail, SaaS, and marketplace operations.
Omnichannel Retail
Integration between physical stores, WhatsApp, and e-commerce. Fashion, cosmetics, and consumer goods operations saw an average 17% increase in ticket sales and significant growth in repurchases.
On-Demand Projects
Plug-and-play teams activated in up to 72 hours for seasonality, campaigns, and channel expansion. Used by companies of all sizes at critical moments of scale and innovation.
Why Outsourcing 5.0 is different
- Flex Time: team size adjusts according to weekly or hourly demand peaks.
- Superior engagement: purpose + reskilling = 0% turnover in the 1st year.
- Proprietary AI: Real-time performance dashboards.
- Generational diversity: more innovative and faster decisions.
| Outsourcing Tradicional | Outsourcing 5.0 | |
|---|---|---|
| Training time | 60 days | from 3 days |
| Turnover | 15% | 0 % |
| Skills update | Sporadic | Continuous reskilling |
| Inclusion & Diversity | Limited | Generational experience |
Results that Prove
Sebrae Case
● Main reference for entrepreneurship in the country
● Sales team (Digital and In-Person Sales) and Client Success CX
●Life experience brings confidence to new and older entrepreneurs
● Voted the best CS team in the country in Oct/24
● 110% of the PR Regional sales target delivered in April 2025
Itaú Case
● New position designed for senior professionals
● Customer experience (CX) in bank branches
● +80% increase in results in 3 months
Case BMC Hyundai
● SDR Labora Senior + AI = 100% result in sales of heavy machinery for agriculture and industry in the first half of 2025
Case C6Bank
● C6 Connection Program, focused on accrediting offices authorized to distribute C6 Bank solutions for legal entities
● Sales team (Digital Sales) with experienced teams (seniors) with proven careers in the financial market.
● BDR results: 61% of companies contacted
● They were converted to the next step in the funnel.
Sebrae Case
● Main reference for entrepreneurship in the country
● Sales team (Digital and In-Person Sales) and Client Success CX
●Life experience brings confidence to new and older entrepreneurs
● Voted the best CS team in the country in Oct/24
● 110% of the PR Regional sales target delivered in April 2025
Itaú Case
● New position designed for senior professionals
● Customer experience (CX) in bank branches
● +80% increase in results in 3 months
Sebrae Case
● Main reference for entrepreneurship in the country
● Sales team (Digital and In-Person Sales) and Client Success CX
●Life experience brings confidence to new and older entrepreneurs
● Voted the best CS team in the country in Oct/24
● 110% of the PR Regional sales target delivered in April 2025
Itaú Case
● New position designed for senior professionals
● Customer experience (CX) in bank branches
● +80% increase in results in 3 months
Case BMC Hyundai
● SDR Labora Senior + AI = 100% result in sales of heavy machinery for agriculture and industry in the first half of 2025
Case C6Bank
● C6 Connection Program, focused on accrediting offices authorized to distribute C6 Bank solutions for legal entities
● Sales team (Digital Sales) with experienced teams (seniors) with proven careers in the financial market.
● BDR results: 61% of companies contacted
● They were converted to the next step in the funnel.
Sebrae Case
● Main reference for entrepreneurship in the country
● Sales team (Digital and In-Person Sales) and Client Success CX
●Life experience brings confidence to new and older entrepreneurs
● Voted the best CS team in the country in Oct/24
● 110% of the PR Regional sales target delivered in April 2025
Technology that empowers your Squads
Labora Tech provides dashboards, task automation, and real-time metrics—everything you need to manage performance, costs, and social impact.
- Track critical KPIs on customized dashboards.
- Automate processes and reduce errors.
- Generate ESG reports in one click.
Integrate your company into the Outsourcing 5.0 revolution
Discover how our multigenerational squads can accelerate your digital transformation, increase profitability, and generate lasting social impact.
Fill out the form!
Form WhatsApp
Are you a 50 Talent? Join our community
